We have requested that she respond to our customer service team (by phone or email) for us to be able to resolve this issue with her. We have attempted to contact Veralyn several times over the past couple of weeks but have not been able to reach her. Please know our Customer Support team is 100% committed to serving our customers. Unfortunately, this has led to many needing our help in managing their account with Yoli, which has temporarily overwhelmed our Customer Support team. We have not met our standard of service in supporting our customers, and we take full responsibility for this. We will make it right for you. We know that with our recent transition to a new back office system, wait times became much longer than we’d like. Moving to a new system is part of our commitment to Yoli 2.0 - evolving our transformational products and systems to something even better, supporting our customers at the highest level. ![]() Poor rollout, poor communication in getting customers onto it, and poor service in even attempting to resolve the problem the dual websites created. A huge problem has occurred because the two sites do not sync with one another. If a new website exists and you want your customers to use it why is an old one still active and functional? The old site should have gone offline as soon as the new one started. The responses I have been getting back have been we have a new website, use that going forward and the issue of a refund is different from what I was told on the phone. My screenshots had date and time and showed I did in fact make changes and should not have been charged for an order. I emailed my screenshots of auto-ship changes, something I do with all my subscriptions in case an issue were to arise. I called and talked to a rep and explained the situation, she told me the next steps to resolve issue, seemed easy and straightforward on how to get a full refund including the shipment back, This is where the problems begin. I made changes to an auto-shipment I had coming up only to find out two days later I was being charged for an order. I have been trying to resolve an issue with customer service but keep getting a generic response that does not resolve the issue. Our customer service team is ready and willing to assist. As it appears *************** be missing the emails being sent to him from customer service, he may want to reach out using our toll free phone number instead. Yoli's customer service team is more than happy to assist **** with difficulties he may have had with his auto-shipments if he so desires. It appears that *************** have missed the documented responses, all within the same or next day, sent to him throughout this communication thread. **** didn't reach out again until the 14th of February, with our customer service team responding to him on the 14th, and then records show that **** didn't respond or reach out again until February 17th with our customer service team responding back to him again on that same day. Unfortunately, the customer service team didn't receive a response from **** on February 8th. An additional correspondence began on February 7, 2022, with customer service responding to **** on February 7th, and again reaching out on February 8th offering to assist him further with his auto-ship. Our customer service department has record of **** emailing on Decemwith **************** responding to that email the same day. We have reached out to our customer service department for additional details regarding communication with ****. ![]() I contacted them today and they are refusing a refund. They were not open yesterday due to it being Presidents day. ![]() It put in thr wrong one and before I could stop it, it charged that card (which was not mine but someone who is elderly that I help and am on their account) I tried to stop it. So I was going to put my card number in and I have 3 saved on my phone. I thought well maybe it won't be too bad a price. Upon looking at thr box of packets which normally are 43 something and are now 50 with a free gift card plus I still pay shipping of $9.97 which I did not know till they charged a different debit card. I used a cashapp debit card when I ordered the samples. So I clink the link and it takes me to some of the energy packets I had looked at when I ordered the samples. This email says you have not used your 50$ gift card. ![]() Yesterday, FebruI received an email because I had ordered samples from Yoli.
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